UK Call Handling Service

	UK Call Handling Service
	Fast Startup provide a wide variety of business call handling services from simple number redirects through to comprehensive virtual switchboard services. Like buildings blocks, you can take as many services as you like and fit them together to provide a seamlessly integrated and professional call handling service that will enhance your standing with existing customers and prospective customers alike. Whether you want to focus on a local customer base or go global, we can help you to design and implement the perfect system for your precise business needs. Alternatively, we also offer standard pre-built packages. All call handling services are available to try free of charge to ensure that the system you get is perfect for you. You can keep your existing telephone number or get a new number – whatever suits you the best! Select one of the links to view details of each service we provide, or contact one of our experienced customer services staff to discuss the options available.

	Fast Startup Services
	Virtual Switchboard (IVR System)
	Prompts the caller to select an option from those offered, then runs the service associated with the selected option.

	Answer Phone Service
	Captures a message from the caller, which is stored in a mailbox. Alerts can be generated by email or SMS of messages left. They can be retrieved via email, the phone or the web.

	Company Information Line
	Plays the caller an announcment. All announcements/prompts can be changed, via the web, uploading files or recording via the phone.

	Call Diversion
	Diverts the call to a single telephone number - the number may be UK, mobile or international. If engaged, not answered or rejected then the call may be put through to voicemail. All calls may be pre-announced.

	Group Divert (ACD)
	Sometimes called a “hunt group”. Diverts the calls to multiple numbers. Can hold callers in a queue while listening to a choice of on-hold music until extension available. Virtually all aspects can be configured, e.g. changing the queue size, time held in a queue and on-hold messages etc.

	Fax To Email Service
	Captures a fax from the caller - the fax is stored in a mailbox. Alerts can be generated by email or SMS of messages left. They can be retrieved via email or the web. Fax services can be attached to any other service using the auto-sense fax handling.

	Call Conference Service
	Participate in call conferences - two types. For a simple, no account required, service just dial 0871 277 5055 to include up to 30 participants. Alternatively set up a specific service on any number type – 30+ participants, speakers and listeners, full web control.

	Call Forward and Record
	The Call Forward and Record service is aimed at companies or individuals who need to record outbound conversations they plan to make. A mailbox can be defined and set against the service and this specifies how the recordings will be treated once they have been made as part of the call.

	Time of Day
	Dependent on the day of the week and the time of the day, a different service can be run.

	Caller Select
	Tailor your services to provide personalization for each caller.

	PIN Entry
	In conjunction with our other services PIN can be used to secure answer phone mailboxes, or to restrict access to recorded information or technical support telephone lines.

	Call Transfer
	Allows the operator to transfer diverted callers to external numbers, extensions and other services on the account

	Announcement Recording
	All Fast Startup services have the ability to play prompts (announcements) and a selection of music to your callers. You have complete control over virtually everything your caller hears when they call your telephone service. As with all your services changes can be made anytime, as often as required, at no charge.

	Statistics, Reporting and Call Data
	The Fast Startup online reports gives you access to a wealth of statistics that can guide the way in which you structure and use your telephone services.

	Supervisor Functions
	Fast Startup provides sepearet account logins that have resrticted facilities for the management of mailboxes, extensions etc..

	Custom Phone Services
	Fast Startup services satisfy most requirements. However, Fast Startup developers can design to your own custom requirements if needed.

	Best of all, you can set up your system, trial it, amend it and test it ALL FREE OF CHARGE. Once you are happy with your services you can select the number type of your choice, be it regional (London, Edinburgh etc.), free phone, local, national or premium rate numbers all of which we can supply.If you are uncertain then please contact us