Many businesses, particularly in the IT industry, recoup some of the costs of providing technical assistance by running a premium rate support line. It is an easy and reliable way of ensuring that you are receiving payment for the time you are spending assisting your customers. Or it can be used to sell a support contract.
When your customers call the line they will be told that they are being charged for the call, and then their call is diverted either to a hunt-group or to the least busy telephone line.
Calls are pre-announced so that your staff can choose whether or not to accept a particular call. They are also reminded that the call is premium rate.
If all staff are busy, the caller will be informed and asked to call back later.
Out of office hours (which you can specify) they will hear a recorded message informing them of your opening times.
The service enables you to offer a professional support service to your callers, increasing customer confidence and improving call-handling efficiency.
Should you not wish to use a premium rate phone number to earn revenues, you may wish to consider using a Fast Startup PIN entry service. This enables you to sell support contracts for a specified time period only allowing contact with your support teams only if they have a unique PIN number.
*All premium rate live services will require prior permission from ICTIS and may require a bond to be deposited. |
