Multi-call diversion enables you to control any calls that come in to your main telephone number. Callers can be redirected to a single telephone number, to a ‘hunt group’ where they will be passed from number to number until the call is accepted and answered, or automatically connected to the least busy line in a group.
In addition, all calls are pre-announced with the caller's number, giving the recipient the option of accepting it or redirecting it to another number or a voicemail service.
You have complete control over the way in which each call is handled, from the length of time for which callers are held in queues to the dialling tones or hold music they hear.
Voicemail messages are stored electronically, and can be forwarded to a designated address by email.
The system can also identify incoming faxes are redirect them to a relevant line, doing away with the necessity to publicize separate telephone and fax numbers for your business.
Out of office hours, you can have all calls automatically redirected to an answering service, and you can even be informed when messages are received (by SMS to your mobile phone, or by email). |
